How many days does it take to ship a product?
We are a 'Made to Order' label, and hence time to dispatch may vary from product to product. Normally we require 7-14 business days.You can reach us at, neorabync@gmail.com or Call/WhatsApp us on +91-9057835448 for urgent orders, so that we can assist you with the appropriate details for the product.
Do you offer customization?
Yes, customization is possible in terms of colors, adding sleeves and even getting a garment made in another garment's style from Neora's styles only. For additional customization, you can contact us on Call/ WhatsApp on +91-9057835448 or email at neorabync@gmail.com.
What are the Shipping Charges?
Free Shipping Within India
Free shipping with purchase of over 25,000/- INR Otherwise international shipping charges 2,500/- INR
Do you ship items globally?
Yes, we ship worldwide.
Do I have to pay the Custom Duty Charges?
Yes Custom Duty Charges are to be borne by you since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'.
Can I order for COD (Cash On Delivery)?
Yes, COD is available, to order through COD please select the manual option during checkout.
Is COD available for International Order?
We apologize but COD at the moment is not available for international orders.
Is there an Express Delivery (Shipping Within 24-48 hours)?
Yes, we do have Express Delivery. Kindly reach out to us ; Call/WhatsApp at +91-9057835448, to check for the product availability.
How do I get my outfit altered?
We generally keep enough margin in all our custom made outfits to be taken 1 size up/down. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up we would be happy to assist you.
Is there a Return/Exchange or Refund for a Product?
We have a 'No Return/No Replacement' policy since Neora is a complete 'Made to Order' Label. It is advised to check for your size requirements before you make a purchase order for which you can always reach out to us on +91-9057835448 or neorabync@gmail.com